Last Updated: June 2026
Overview
At OrangeFlow 365, we want our customers to be satisfied with their purchases. This Refund Policy explains when refunds are available, how to request a refund, and how long the refund process takes.
OrangeFlow 365 is a trading brand of Vsmart Holding B.V. and sells digital products, including Microsoft 365 templates, guides, toolkits, and related resources.
Our 14-Day Refund Policy
We offer a 14-day refund period for eligible digital products purchased directly from OrangeFlow 365.
You may request a refund within 14 calendar days of receiving your digital product.
Eligibility for a Refund
A refund request may be approved if:
- The request is submitted within 14 days of purchase.
- The product was purchased directly from OrangeFlow 365.
- The product is materially different from its description.
- The product contains significant defects that prevent normal use.
- The product was delivered incorrectly.
Non-Refundable Situations
Refunds may not be granted if:
- The refund request is submitted after the 14-day refund period.
- The product has been modified or altered by the customer.
- The issue results from software, systems, or configurations outside our control.
- The customer has received the product and simply no longer requires it without a valid reason permitted under applicable law.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
How to Request a Refund
To request a refund, please contact us by email:
Email: [email protected]
Please include:
- Your full name
- Company name (if applicable)
- Product purchased
- Date of purchase
- Invoice number (if available)
- Reason for the refund request
Providing complete information helps us process your request more quickly.
Refund Review Process
Once we receive your request:
- We will review the information provided.
- We may contact you for additional details if necessary.
- We will notify you of our decision by email.
We aim to review refund requests within 5 business days.
Approved Refunds
If your refund request is approved:
- The refund will be issued using the original payment method where possible.
- For bank transfer payments, refunds will be sent to the bank account details provided by the customer.
- Refunds are typically processed within 5–10 business days after approval.
Actual processing times may vary depending on banks and payment providers.
Product Support Before Requesting a Refund
If you experience any issues with a product, we encourage you to contact our support team before requesting a refund. In many cases, we can resolve technical or usage-related questions quickly.
Email: [email protected]
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our products, services, or legal requirements.
Any updates will be published on this page together with the revised “Last Updated” date.
Contact Us
OrangeFlow 365
A Vsmart Holding B.V. Company
Kaap De Goede Hooplaan 7
3526 AR Utrecht
Netherlands
Email: [email protected]
Phone: +31 413 212 855