FAQs
Frequently Asked Questions
Common questions about Microsoft 365, our digital products, ordering, delivery, refunds, and support.
General Questions
OrangeFlow 365 is a Microsoft 365 consultancy and digital products company. We help businesses improve productivity, collaboration, automation, and governance through Microsoft 365 solutions, templates, guides, and toolkits.
Our products are designed for small and medium-sized businesses, IT managers, business owners, project managers, operations teams, and Microsoft 365 administrators.
Our team consists of Microsoft 365 Certified Professionals with experience delivering Microsoft 365 solutions and digital transformation projects.
Digital Products
We sell downloadable digital products including Microsoft Teams Governance Playbooks, Power Automate workflow templates, SharePoint intranet templates, Microsoft 365 onboarding guides, Power BI dashboard templates, and business productivity toolkits.
Yes. Most templates are designed to work immediately with minimal configuration. Each product page explains what is included and whether any setup is required.
Yes. Our templates are designed to be adapted to your organisation's own processes, departments, branding, and Microsoft 365 setup.
Ordering & Payment
- Click “Request This Product”.
- Complete the enquiry form.
- We send you a quote and invoice.
- Payment is made via bank transfer.
- Your product is delivered within one business day of payment confirmation.
No. Orders are currently handled by invoice and bank transfer only.
Yes. Every order includes a formal invoice with payment instructions and banking details.
Delivery
Most products are delivered within one business day after payment has been received and verified.
Products are delivered electronically by email.
Yes. If you experience issues accessing or using a purchased product, contact our support team and we will assist you.
Refunds
Yes. We offer a 14-day refund policy for eligible digital product purchases in accordance with applicable EU consumer regulations.
Send an email to our support team with your name, invoice number, product purchased, purchase date, and reason for the refund request.
Approved refunds are normally processed within 5–10 business days.
Microsoft 365 Services
Yes. We offer consulting, governance planning, automation design, SharePoint implementation, Teams configuration, and productivity improvement services.
Yes. We specialise in Teams governance, naming conventions, lifecycle management, permissions, and best-practice administration.
Yes. We design and implement business process automation using Microsoft Power Automate.
Support & Contact
You can contact us through our Contact page, email us at [email protected], or call +31 413 212 855.
We aim to respond to all enquiries within one business day, Monday to Friday.
Yes. If you require a solution tailored to your business, contact us and we will discuss your requirements.
Still Have Questions?
Contact OrangeFlow 365 and our team will respond within one business day.
Contact Us